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Interlibrary Loan

1. What is ILL Patron Access, and how does it work?

The interactive system is a database-driven web site which interacts with the Clio database management system used by the ILL department to process, order and track requests.

Once you submit requests, they are generally processed within 24 hours. It may take up to 2 days before a request appears in your list of current ILL items in the ILL Patron Access system.

2. I have not used Interlibrary Loan before. Do I need to do anything before I can login to the ILL Patron Access system?

As long as you have activated your Winthrop email account, you can use the ILL Patron Access system immediately. For those patrons who have trouble logging on, please call the ILL Department at 803-323-2304 or contact the IT Help Desk at x2400. Generally, problems logging on means that you will need to see the IT Department to activate your account. 

First-time users of the ILL Patron Access system will be automatically directed to a page to enter their contact information, status and department/major. This is a one-time entry, after that the system will fill out your information for you on all new requests.

If at a later date you need to change your personal information, simply click the "Preferences page" link found on either the Book or Article Request forms. Updates are real-time.

3. How do I submit ILL requests?

To submit new ILL book or article requests, you must login to your ILL Patron Access account, select Book or Article request from the menu and input the bibliographic citation information for the item(s) you need. Please provide as much information as possible. All requests that are for returnable materials (cds, dvds, music scores, theses, etc.) should be placed as book requests.

Once you submit requests, they are generally processed within 24 hours. It may take up to 2 days before a request appears in your list of current ILL items in the ILL Patron Access system.

4. I submitted more requests than I see in my account. Where are the other requests?

Some of your requests may not be processed yet, or a lender has not yet accepted the item for lending consideration. If any item you order does not appear on your current list of ILL items within 5 days, please email the ILL office via your ILL account.

5. How do I know when my ILL items are available?

For all requests, patrons will receive an email notice via their Winthrop Email address that their Interlibrary Loan item(s) is available as soon as processing is complete. Checking your email account is the quickest way to find out.

You may also login to your ILL Patron Access account and check the status of your requested items.

6. Where and when do I pick up ILL materials?

Notification:
For all requests, patrons will receive an email notice via their Winthrop Email address that their Interlibrary Loan item(s) is available.

Pickup Location:

  • Books: All patrons pick up interlibrary loan books at the Information Commons Desk during regular library hours. Books must be signed for to acknowledge receipt.
  • Articles: All patrons will receive an email notice when their requested article(s) arrives. Articles are retrieved by patrons via their ILL Patron Access account. The articles are in PDF format and will be available to patrons for 14 days from receipt. The ONLY time a patron will have to pick up a hard copy of an article is if the quality of the copy we receive is too poor for online viewing. If this is the case, patrons will receive a different notice asking them to pick up their article(s) at the Information Commons Desk.

Returning ILL Items:
All loaned materials should be returned to the Information Commons Desk.

7. Can articles be sent to me electronically?

Articles are available online via the ILL Patron Access system. The articles are in PDF format and will be available for 14 days from notice of arrival.

All patrons will receive an email notice telling them their article is available in their ILL account when their requested article(s) arrives.

The ONLY time a patron will have to pick up a hard copy of an article is if the quality of the copy received is too poor for online viewing. If this is the case, patrons will see a different email notice asking them to pick up the article at the Information Commons Desk.

Adobe Acrobat Reader software must be installed to open PDF files.  If you do not already have this software, you may download it for free at http://www.adobe.com/products/acrobat/readstep2.html. You only need to download Adobe Acrobat once.

If you experience any problems retrieving an article sent to you electronically, please contact the ILL Department immediately.

8. My article disappeared from my list of available articles. What happened?

Due to copyright restrictions and server space, articles are only kept available to patrons for 14 days. After that time, the article will be deleted from the server. It is always best to access your article as soon as you receive notification and either save the file or print out the article.

9. Why is there no renewal checkbox next to my overdue ILL item?

Once ILL items are overdue, we are restricted from requesting renewals by the system. Please make sure to check the due date of your items and request renewals at least 2 days prior to the due date. Overdue items must be returned as soon as possible.

10. I see logout links on all pages. Is this important?

Yes! Logging out of your ILL Patron Access account insures that someone else cannot access your account later. This is especially important if you are using a public terminal. While your session will timeout on its own, logging out is the safest way to ensure the privacy of your information.